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- Your comments and or script items are
shown in Red.
- Company Prospect responses are shown in
Blue
- mikes commentary, not part of the
script...
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To
make suggestions, changes or if you have ideas on information that
should be included in this document please send email to
mmyers@e-pages.com
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- --------------------------------------------------
- you are
calling....205-222-2222
- Acme Widgits, Can I help
you?
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- Who am I speaking with
please?
- This is Terri..
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- Hey Terri, this is ______ with e-pages.
I was looking for your website. What is your website address?
please.
- always remember that the "gatekeeper"
(the person answering the phone) can be a great friend and helper
to you or prevent you eternally from speaking with anybody
important. Address them by name and kiss their butt. They are the
GATEKEEPER, if they don't like you a lot, they will make your life
hell and prevent you from doing anything meaningful with that
company. On the other hand, if they sense you care about them,
respect them and remember their name (proving that you believe
them to be important) they will help you and become an important
part of the business relationships you will or can develop with
that company.
- Treat them with respect and courtesy at
ALL TIMES! They are your friend!
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- Our website address is
www.acme.com
- Thank you. let me verify that..
www.acme.com. Thank's again. Who is in charge of marketing for
that website?
Try to get a definitive answer
(persons name)
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- We don't have a website.
Great! Who is in charge of your
marketing?
Try to get a definitive answer
(persons name)
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- Do you guys use e mail at
all?
- Yes -
Could I get an email address for
them? I want to let them know about a statewide internet directory
that we are publishing. I can get your business website listed in
four issues ( about 400,000 books) for about $12.00 a month. and
it's free if we host your website. Who should I be talking
to?
- SHUT UP AND LISTEN...
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- No-
surely, you are interested in getting
email set up for the company, should I have one of our technical
people give yo a call?
- Yes,
super... tell me who to get in touch
with..
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- No- Would
you like me to have a technical person contact you about
developing a small website for the company?
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- Terri, thank you so much for your
help..bye...
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- You are never going to sell anybody
anything on the first phone call. So you are not failing, when you
hang up after making 100 phone calls and you haven't sold
anything. you are establishing a relationship with a long term
business partner.
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- when you actually connect with the right
person in a company, rarely if ever will they not be interested in
one or more of the services or products that we offer. The key or
challenge to you as a sales person for e-pages is helping them
understand what we can do for them. If they are not interested, it
usually means they don't understand what you are selling...
e-pages.com is an extremely diverse
company and you have a number of proucts for sale, that range from
10.00 a month to tens of thousands of dollars for a serious
presence developed on the internet.
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These are just
some of the services we offer.
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